Cintas Reviews

The service they provide is not even close to what they promise during the sales pitch. It's a constant struggle to get what you order and to be billed correctly for it. When your 5 YEAR CONTRACT is up you will find you have 60 days to cancel or it renews for another 5 years. And they make that cancellation harder than you would ever believe! Stay away from this company at all costs!

Cintas has become a really $#*!ty company.
If you have any issues you may as well be talking to the wall.
You cant get a hold of any buddy with a pulse. All you get is a run around.

I wish I had of read these reviews before we got tied up with this company. Same thing we didn't read our contract and were automatically renewed for another 5 years, without even the courtesy of a phone call. It's terrible the way they treat their customers and do business. Don't know how they sleep at night. Half of the time the new mats came in dirtier than the ones we were giving back. Some mats in very poor condition, usually one every delivery.

Same issues with this company, someone signed and didn't read the contract. Really $300 monthly for rugs... Manager I've been dealing with could care less. I've tried to revise it so we don't pay a 15k penalty to get out of the contract. Wow, what poor service. Your customers should always be #1 as they pay your income! Will not advise to sign anything with them unless you read the fine print. Cannot trust these sales people...

This is one of the worst companies I have ever dealt with. Dishonesty, poor quality products, complete lack of customer service. One of my employees gashed his finger on metal grindings that were in the rags we got from Cintas. Took me several phone calls to Cintas to get anyone to follow up. And the service got worse from there. I am contacting my attorney.

Completely unreliable and their staff if never available to resolve issues. Completely unsatisfactory.

U can turn in five sets of uniforms in a given week, and expect two maybe four sets back but two sets is the average they suck! I think they should watch sesame street as a training video. Never seen such a disappointing return of uniforms.

Like many reviews listed, we are going through similar issues. We recently found out that we have a 5 year contract that a previous CEO signed and we now can't get out of it without paying a butt-load of money. And their prices just keep going up and up without any notice. Not to mention the confusing invoices and numerous times that we haven't received the products we're paying for. I will NEVER use these guys again. If I could give negative stars, I would.

My husband works for a company that gets their uniforms from Cintas. They had always been great until about a year ago. Around June 2019 he ordered six new pair of pants. When he brought them home I threw them in the washer. When they came out it was a MESS! Over four feet of thread where the cuffs had come unsewn and wrapped around everything in the washer. When I started looking, there was one paid that the cuffs had been pressed but not even sewn at ALL. The rest had been cut with pinking shears and just folded up and sewn. Any ten year old knows that when you hem, you ALWAYS fold the cut end over, the over AGAIN before you sew it! That way any ravels are never seen, but locked inside the cuff itself. I have had to take the last several pair of slacks to the cleaners to have the hems redone correctly. Pockets have ravels hanging out of them, belt loops are loose, and of course, the cuffs are totally unacceptable. A blind two year old could have done a better job of hemming. I WISH the company would get someone else for their uniforms! Complaining allows me to vent, but obviously does nothing to get the problems solved as evidenced by all the negative reviews. Anyone who gives a fig about their company would be working to FIX the problem!

Overall the service is pretty lackluster. Site reps will give you attitude if you bring up issues such uniforms being missing from deliveries. If uniforms are lost by Cintas, you get charged for the replacement. If you have multiple locations and have to deal with transfers, don't be surprised if employees and uniforms are not transferred properly, in most cases you will be double charged for deliveries and have to hound them to fix it. They are really fast to add service but slow to stop it. Hell when you tell them a new employee is coming on board they'll start charging you for uniforms asap eventhough the employee has no uniforms. It's a huge hassle and headache to deal with them especially if you are a big organization. You literally have to spend hours auditing every single invoice to look for erroneous charges. We have been telling our staff to wash uniforms at home because Cintas has lost so many people's uniforms after pick up. It takes months to get replacements. You will have to hound them to get updates or to follow up on orders that never arrived but you were charged for.